Frequently Asked Questions
 


 

Here are the most common inquiries we receive from our customers.

Communications

1.   If I place my order this morning, can I receive my order this afternoon?

2.   If I place my order today, can I receive my order tomorrow?
3.   I left a phone/email/Facebook message this morning. Why haven't I heard back yet?

Courier Delivery

4.   At what times can my free delivery be scheduled?
5.   Can I schedule my free delivery on a weekend?
6.   None of the listed transit hubs are convenient for me.
      Can I take delivery at any other MTA stops?

Shipping

7.   I live outside of the five boroughs/New York. Do you ship orders through the mail?
8.   I live outside of the United States. Do you ship orders internationally?
     
Payment
 
9.   I'm unable to use PayPal right now. What other methods do you accept?

Midtown Carnivores

10.   Where is the Midtown Carnivores store located?
        Can I go there to buy/pick up plants?
11.   Will you be carrying any rarer carnivorous plants than the ones listed?
12.   I'm looking for this specific species of plant...?
13.   Will you be providing carnivorous plants wholesale?



 

COMMUNICATIONS

1. If I place my order this morning, can I receive my order this afternoon?

Please note that we are currently offering only limited retail sales, as we shift our focus to educational programs.

While we frequently do process next-day orders, we are unable to process same-day orders due to logistical limitations.
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2. If I place my order today, can I receive my order tomorrow?

Barring extenuating circumstances, next day delivery is available. Because of our ordering process, the most expedient way to place a next-day-delivery order is by phone, as we will need to finalize both delivery location and time, as well as receive payment by 10PM for delivery the next day. (Please bear in mind our hours of communication, listed in the FAQ right below (#3).  

Please note that due to logistical issues, our deliveries have been scaled back to only a few days per month. These circumstances are beyond our control, but we are continuing to offer limited deliveries, as well as postal orders.

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3. I left a phone/email/Facebook message this morning. Why haven't I heard back yet?

For logistical reasons, our hours of phone communication are from 12PM-1PM and 4PM-10PM on weekdays, and all day on weekends. Likewise, our hours of email communication are from 5PM-10PM on weekdays and all day on weekends. Our fastest responses are to voicemails on our main number, 347-GO-4-VFTs (347-464-8387). We do reply to all messages.     (back to top)

COURIER DELIVERY

4. At what times can my free delivery be scheduled?

We can typically do deliveries between 3:30PM and 7:30PM on weekdays. If those time ranges do not work for you, we will gladly work with you to find a time that does.

Please note that due to logistical issues, our deliveries have been scaled back to only a few days per month. Nearly all deliveries will be between 3:45PM and 5:00PM. These circumstances are beyond our control, but we are continuing to offer limited deliveries. Feel free to reach out to us to get more information about when our next deliveries to Manhattan and Brooklyn will be.

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5. Can I schedule my free delivery on a weekend?

Weekend deliveries are unavailable, with apologies.     (back to top)

6. None of the listed transit hubs are convenient for me.
    Can I take delivery at any other MTA stops?

Although our standard delivery locations are Times Square, Penn Station, Port Authority, Union Square and Barclay's Center (Brooklyn), we can do deliveries at other stops in the MTA subway system as well. However, we may not be able to accomodate all requests. Give us a call and we'll see if we can find an alternate MTA stop that works well for us both.     (back to top)

SHIPPING

7. I live inside/outside of the five boroughs/New York. Do you ship orders through the mail?

Although it's not our primary method of operation, we can offer shipping of orders either through USPS Priority Mail Flat Rate for large orders, or USPS First Class Mail for smaller orders. Please contact us for a price quote.

Given the pandemic situation, we ARE shipping orders through the mail as well. Unpotted plants are shipping as USPS First Class Package for $5 for orders weighing less than 12 oz after packaging. Potted plants will ship USPS Priority Mail starting at $10.

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8. I live outside of the United States. Do you ship orders internationally?

Unfortunately, we do not have the necessary permits to ship live plants internationally.
 
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PAYMENT

9. I'm unable to use PayPal right now. What other methods do you accept?

While our preferred method is PayPal, we can accept Venmo, and, on occasion, accept cash payments on delivery. However, this payment method is typically, though not exclusively, reserved for repeat customers,
As of May 15, 2015, cash orders may requires a refundable/creditable deposit through PayPal. The full terms of our cash sales policy are here: cash sales policy
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MIDTOWN CARNIVORES

10. Where is the Midtown Carnivores store located?
      Can I go there to buy/pick up plants?

We do not have a physical "brick & mortar" storefront, due to the costs involved. Our business model involves our bringing your plants to the location most convenient to you in Manhattan. That being said, we do occasional deliveries to Brooklyn; please contact us if this would be preferred.     (back to top)

11. Will you be carrying any rarer carnivorous plants than the ones listed?

Our inventory does vary from quarter to quarter, but generally we are scaling back our retail sales, rather than expanding them.     (back to top)

12. I'm looking for this specific species of plant..?

If there's a specific plant you're looking for, send us an email, we may be able to point you in the right direction.     (back to top)

13. Will you be providing carnivorous plants wholesale?

Unfortunately, we do not currently offer wholesale plants.     (back to top)